Terms and conditions

Conditions of Use

These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you. "Your statutory rights are not affected".

Payment Terms

Payment (on approved credit accounts) shall be made in full within 30 days of invoice. Seller reserves the right to charge interest of 2.5% monthly on accounts that are not settled within terms of trading. Any special settlement terms are only applicable if agreed by us in writing. Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts, which become overdue. All goods delivered or not, remain our property until payment is received in full.

Products

We reserve the right to alter any details or design of products illustrated on this site without notice. Every effort is made to describe the products accurately, but no warranty is given and no responsibility will be accepted for any error or miss-description or resulting loss.

Pricing

Where applicable all prices are subject to VAT at the current rate. 

Delivery

Every effort will be made to deliver on time, however specified delivery dates are a best estimate and no liability is accepted for any loss arising from delay or error. All deliveries will be charged at the prevailing rates applying at the date of delivery.

Discrepancies

Any discrepancies in quantities or quality must be notified within 7 days of despatch in writing.

Artwork

Camera ready artwork is required. Scanned artwork will not be accepted for printing. Touching up or reworking of artwork will be charged at a minimum charge of  £25.00.  Conditions of Use (cont)

Printing

A  £30.00 origination & set-up charge applies to all printed orders per colour per position. Set-up for Laser engraving is ¬£40.00 per position. Due to the nature of inks, where PMS colour matches are requested, a 100% match cannot be guaranteed and the shade of print colour may vary slightly on different surfaces. Due to the nature of metals and alloys when engraving, we cannot guarantee the colour of the engraved surface even on the same item within the same order.

Quantities

Due to potential miss-prints during printing, quantities can vary by 5% over or under, we reserve the right to invoice and deliver the actual units shipped.

Cancellations

All cancellations must be made in writing and are subject to any costs incurred until the date of cancellation.

Force Majeure

We will not be held responsible for failure of delay in the carrying out or our obligations under the contract arising out of any cause outside our reasonable control or inability to procure materials or articles except at higher prices due to any such cause and in any circumstances

Supplying Artwork For Print

When it comes to supplying artwork, we are able to accept the following file types:

• PDF
• Quark (.Qxd)
• Indesign (.Indd)
• Illustrator (.Ai, .EPS)
• Photoshop (.Jpeg, .Tiff, .EPS, .PSD)
• Word (.Doc)

 

Artwork Guidelines

Before sending us your artwork - please read the following guidlines: The artwork size should be set at the same size as required output.

For all four colour process work - please supply CMYK files at 300dpi. A lower dpi means a lower resolution - which will in turn mean blurred images once printed. Files supplied as RGB must be converted to CMYK in order to print them correctly. The process of conversion always changes the colours used - sometimes slightly, sometimes significantly. We recommend that you purchase a colour proof - this will enable you to check the result prior to print. Please note the image you see on screen does not necessary represent the final print copy.

Please ensure all fonts used are embedded or outlined as applicable.

Sending and Receiving Artwork

If your files are 10mb or larger please place your artwork/files on a CD and send by post. Our address can be found on our contact us page. Alternatively you can upload your artwork/files to our ftp site. Contact Us for  FTP details.